Pifera Pifera

Privacy Policy

Last updated: February 2025

1. Introduction

Pifera ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our professional email hosting services, visit our website, or interact with us. By using our services, you agree to the practices described in this policy.

2. Data We Collect

We may collect the following categories of data:

  • Account and identity: name, email address, phone number, company name, job title, and password (stored in encrypted form).
  • Billing and payment: payment method details, billing address, and transaction history (we do not store full card numbers; payment processing may be handled by third-party providers).
  • Email and communication: content of emails sent and received via our services, metadata (sender, recipient, date, subject), and attachments—necessary to provide and secure the email service.
  • Usage and technical: IP address, device type, browser, log-in times, pages visited, and actions on our website or services (e.g. clicks, form submissions).
  • Cookies and similar tech: session and persistent cookies, and similar identifiers used for authentication, preferences, and analytics (see Cookie section below).

3. How We Collect Data

We collect data in the following ways:

  • Directly from you: when you register, fill forms, contact support, subscribe to newsletters, or otherwise provide information to us.
  • Automatically: when you use our website or services (e.g. logs, cookies, and usage data).
  • From third parties: e.g. payment processors, analytics providers, or migration tools when you connect another service to Pifera.

4. Purposes of Use

We use your data to:

  • Provide, maintain, and improve our email hosting and related services.
  • Process payments and manage your account and subscriptions.
  • Authenticate you and enforce security (e.g. fraud prevention, abuse detection).
  • Communicate with you (service updates, support, marketing where you have consented).
  • Comply with legal obligations and respond to lawful requests from authorities.
  • Analyse usage (e.g. to improve our products and user experience), in line with this policy and applicable law.

5. Storage and Retention

Your data is stored on secure servers, which may be located in one or more regions. We retain your data for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and comply with legal retention requirements. After account closure, we may retain certain data for a limited period for legal, security, or backup purposes, after which it is deleted or anonymised where possible.

6. Sharing and Disclosure

We may share your data with:

  • Service providers: hosting, email delivery, payment processing, analytics, and support tools (under strict agreements to protect your data).
  • Legal and regulatory: when required by law, court order, or government request, or to protect our rights, your safety, or that of others.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction (subject to this policy).

We do not sell your personal data to third parties for their marketing purposes.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences (necessary cookies).
  • Understand how our site and services are used (analytics cookies).
  • Improve security (e.g. CSRF protection, abuse detection).

You can control cookies via your browser settings. Disabling certain cookies may affect the functionality of our website or services. For more detail, see our Cookie Policy.

8. Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, or alteration (e.g. encryption, access controls, secure protocols). Despite our efforts, no system is completely secure; you are responsible for keeping your password and account details confidential.

9. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct or update inaccurate data.
  • Request deletion of your data (subject to legal and operational requirements).
  • Object to or restrict certain processing.
  • Data portability (receive your data in a structured, machine-readable format).
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details in the Contact section below.

10. Children

Our services are not directed at individuals under the age of 16 (or higher where local law requires). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you by email or through our services. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, or to exercise your rights, contact us at:

Pifera
Email: info@pifera.com (or the contact address published on our website)

We will respond to legitimate requests within the timeframes required by applicable law.

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