Refund and Exchange Policy

1. Introduction

At Pifera, we provide custom-tailored email hosting solutions designed specifically to meet each client's unique business needs. Due to the personalized nature of our services, we have specific policies regarding refunds and exchanges. Please read this policy carefully to understand your rights and limitations.

2. No Refunds or Exchanges

All services provided by Pifera are custom-built and configured to each client's specific requirements. Once your service has been set up and delivered, refunds and exchanges are not available. This includes, but is not limited to:

• Custom domain configuration and DNS setup.
• Email account creation and mailbox provisioning.
• Storage capacity allocated per your requirements.
• Security features, spam filters, and custom rules.
• Server configuration and technical integrations.

Because each solution is uniquely built for you, it cannot be reused, resold, or reversed. Therefore, all sales are final.

3. Before Making a Purchase

We strongly encourage you to review your requirements carefully before placing an order. To help you make an informed decision, we offer:

• Free consultation: discuss your needs with our team before ordering.
• Custom quote: receive a detailed, tailored quote based on your exact requirements.
• Feature clarification: ask questions about what is and isn't included.
• Order confirmation: review and approve the final scope before we begin setup.

We will not proceed with service setup until you have reviewed and approved the quote and scope of work.

4. Service Modifications

While refunds and exchanges are not available, we understand that your business needs may evolve. We offer the following options:

• Service upgrades: add more email accounts, storage, or features at any time.
• Configuration changes: modify settings and preferences through your admin panel.
• Technical support: get help optimizing your existing service at no extra charge.

Additional charges may apply for significant upgrades or resource additions beyond your current plan.

5. Service Issues

If you experience technical issues or problems with your service, please contact our support team immediately. We will:

• Investigate and diagnose the problem promptly.
• Work to resolve technical issues at no additional cost.
• Provide updates and communicate throughout the resolution process.
• Ensure your service meets the agreed-upon specifications.

6. Service Cancellation

You may cancel your service at any time according to the terms of your service agreement. Please note:

• No refunds will be provided for any remaining service period.
• All payments already made are non-refundable.
• You will retain access until the end of your current paid billing cycle.
• Data backup and migration support may be provided as per your service agreement.

7. Changes to This Policy

We may update this Refund and Exchange Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you by email or through our services. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Refund and Exchange Policy, please contact us at:

Pifera
Email: support@pifera.com
WhatsApp: +966 53 988 4034

By placing an order with Pifera, you acknowledge that you have read, understood, and agree to this Refund and Exchange Policy. This policy is part of our Terms of Service.